TRAI: Developing The Grievance Redressal & Regulatory Review System (G3RS) Portal

The Grievance Redressal & Regulatory Review System (G3RS) is a centralized digital platform designed to streamline the registration, receipt, tracking, processing, and resolution of consumer grievances and regulatory reviews in a transparent, time-bound, and accountable manner.

Objective

• Establish a single-window and efficient grievance redressal and regulatory oversight
• Ensure data integrity, transparency, and performance monitoring across departments

Key Capabilities

• End-to-end consumer complaint lifecycle management
• User registration and grievance/review submission
• Workflow-based tracking and status monitoring
• Communication management across stakeholders
• Escalation matrix for time-bound resolution
• Performance analytics and dashboard reporting